Ayushman Sarathi WhatsApp Chatbot Launched for PM-JAY Services
| Category | Key Details |
|---|---|
| Scheme Name | Ayushman Bharat Pradhan Mantri Jan Arogya Yojana (AB PM-JAY) |
| Chatbot Name | Ayushman Sarathi |
| Developed By | National Health Authority (NHA) |
| Launched By | Union Health Minister Jagat Prakash Nadda |
| Platform | WhatsApp (24×7 availability) |
| Purpose | Provides real-time, secure access to PM-JAY services via WhatsApp. |
| Key Services | - Check eligibility - Apply/download Ayushman Card - Complete eKYC - Link Aadhaar - Lock/unlock PM-JAY card - Ayushman Vaya Vandana Card (for seniors 70+) - Check wallet balance - View treatment history - Search hospitals - Register/track grievances - Request callback - Submit discharge feedback |
| Governance Impact | - Improves beneficiary feedback - Monitors service quality - Strengthens digital health infrastructure |